Ticketstailored just for you
SAR offers a range of ticket types to suit your individual travel needs. Handpick the ticket that is right for you, and add extras such as baggage, meals or lounge access to personalize your experience with SAR.
NORTH TICKET TYPES
| Economy Class | Economy Saver | Economy |
|---|---|---|
| Onboard baggage | 1 x Cabin (10kg) | 1 x Cabin (10kg) |
| Checked baggage | Not included | 1 x Medium (25kg) |
| Seat selection | Not included | FREE |
| Change booking | 50% charge | 20% charge |
| Cancel booking | 75% charge | 40% charge |
| No Show | 100% charge | 50% charge |
| Business Class | Business | Business Premium |
|---|---|---|
| Onboard baggage | 1 x Cabin (10kg) | 1 x Cabin (10kg) 1 x Medium (32kg) |
| Checked baggage | 1 x Medium (25kg) | 1 x Large (32kg) |
| Seat selection | FREE | FREE |
| Lounge access | Not included | FREE |
| Onboard meal | Not included | FREE |
| Change booking | 20% charge | FREE |
| Cancel booking | 40% charge | 15% charge |
| No Show | 50% charge | 30% charge |
| Private Sleeper Cabins | Private Cabin | Private Cabin Premium |
|---|---|---|
| Onboard baggage | 1 x Cabin (10kg) | 1 x Cabin (10kg) 1 x Medium (32kg) |
| Checked baggage | 1 x Medium (25kg) | 1 x Large (32kg) |
| Cabin/bed selection | FREE | FREE |
| Lounge access | Not included | FREE |
| Onboard meal | Not included | FREE |
| Change booking | 20% charge | FREE |
| Cancel booking | 40% charge | 15% charge |
| No Show | 50% charge | 30% charge |
- Modifications can be made to tickets up to 1 hour prior to the scheduled departure time.
- Cancellations can be made to tickets up to 24 hours in advance of the scheduled departure time.
- No show rates will apply to ticket cancellations made less than 24 hours in advance and up to 24 hours after the scheduled departure time.
Ticket Types
Waiting List Tickets
Waiting List tickets are available to purchase from all SAR stations when the train you plan to travel on is fully booked.
Waiting List tickets are ideal for those customers who need to travel on the next available service, but all seats have already been taken.
Our Waiting List tickets are available to purchase from one hour prior and until 10 minutes before the train departure time in either Business Class or Economy Class from the Station Ticket Office.
Tickets are allocated without a seat number in the applicable class of travel, and Waiting List ticket holders must wait in an identified area of the station until the boarding gate has closed (5 minutes before departure), when provided the number of Waiting List ticket holders is lower or equal to the number of non-boarded passengers, ticket holders will then be permitted to board the train.
Once onboard the train, Waiting List ticket holders will be directed to an unoccupied seat in the equivalent class of travel by the Train Captain.
In the event that when the Boarding Gate closes, there are more Waiting List ticket holders than non-boarded customers, you will be able to obtain a 100% refund on your ticket or moved to the next available service.
Ticket Types
Passenger Types
Adult
12+Years
Adult tickets are for those people aged 12 years and above
| Rules | |
|---|---|
| Can travel alone? | Yes |
| Discount in Economy Class | No |
| Discount in Business Class | No |
| Can select Concession? | Yes |
Child
2-11Years
Our Child tickets are for children aged between 2 and 11 years.
| Rules | |
|---|---|
| Can travel alone? | With at least 1 Adult (16+ years) |
| Discount in Economy Class | 50% |
| Discount in Business Class | 20% |
| Can select Concession? | No |
Infant
0-1Years
For infants (0-1 years) tickets are allocated in Economy Class and Business Class without a seat reservation
| Rules | |
|---|---|
| Can travel alone? | With Adult (16+ years) at a ratio of 1:1 |
| Discount in Economy Class | 100% (Free) |
| Discount in Business Class | 80% |
| Can select Concession? | No |
| Passenger TypePassenger Type | Adult | Child | Infant | |
|---|---|---|---|---|
| Age | 12+ Years Adult tickets are for those people aged 12 years and above | 2-11 Years Our Child tickets are for children aged between 2 and 11 years. | 0-1 Years For infants (0-1 years) tickets are allocated in Economy Class and Business Class without a seat reservation | |
| Can travel alone? | Included in Adult | With at least 1 Adult (16+ years) | With Adult (16+ years) at a ratio of 1:1 | |
| Discount in Economy Class | Not included in Adult | 50% | 100% (Free) | |
| Discount in Business Class | Not included in Adult | 20% | 80% | |
| Can select Concession? | Included in Adult | Not included in Child | Not included in Infant | |
Concession Types
Disabled & Cancer Patients
Registered disabled customers and cancer patients are eligible to save 50% off the adult ticket price in Economy Class.
One Carers ticket per disabled or cancer patient customer is also available at the same price, when purchased together.
To use the disabled & cancer patient discount simply select "Disabled and Cancer Patients" from the Select Concession Discount section on our website or mobile app when buying your ticket, and then present an accredited Disability ID Card or Medical Report (for Cancer Patients) to our staff before boarding the train to validate your ticket.
