Baggage Guide
Whether you are travelling light with just hand baggage, or are planning to check-in bags into our luggage car, please read the following information before arriving at the station.
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Baggage Types
SAR classifies baggage that is permitted to be carried onboard, and checked into our luggage coach into three types:
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Baggage Allowances
Baggage allowances refer to the free baggage you are permitted to travel with. This allowance will vary depending on the ticket type you have purchased.
Economy Class
| Economy Class | Economy Saver | Economy |
|---|---|---|
| Onboard baggage | 1 x Cabin (10kg) | 1 x Cabin (10kg) 1 x Medium (25kg) |
| Checked baggage | Not included | Not included |
Business Class
| Business Class | Business | Business Premium |
|---|---|---|
| Onboard baggage | 1 x Cabin (10kg) 1 x Medium (25kg) | 1 x Cabin (10kg) 1 x Medium (32kg) |
| Checked baggage | Not included | 1 x Large (32kg) |
- In addition to the stated onboard baggage allowances, all customers are permitted to travel with one small bag, laptop or briefcase that can fit under your seat.
- All checked baggage must be secure and in good condition. Any damaged baggage can only be transported if liability is accepted by the passenger. No open or unsecure bags will be permitted.
- Infants under 2 years old do not receive a luggage allowance.
- Pushchairs and prams travel for free in addition to your luggage allowance, but must be checked into our luggage coach. No pushchairs will be permitted to be brought onboard SAR trains due to the limited space available within the luggage racks.
- Medical Personal Devices (MPD’s) may be carried onboard the train without prior notification, only if the item is within the onboard baggage dimensions.
- Customers are strongly advised to carry personal medication within their onboard baggage. Any medication that is contained within checked baggage will not be accessible during the journey. Please note supporting documentation such as a prescription letter from your doctor is required when carrying personal medication within onboard or checked baggage.
- The transportation of animals is not permitted.
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Extra Baggage
Need to carry a bit extra? Additional checked baggage can be added to your booking online or via our app. Save up to 29% on station prices by purchasing in advance.
| LARGE: 80cm (H) x 55cm (W) x 35cm (D) | |||
|---|---|---|---|
| Weight | Online / app | Station |
Up to15 KG | 60 SR | 80 SR | |
Up to25 KG | 75 SR | 100 SR | |
Up to32 KG | 85 SR | 120 SR | |
- Extra baggage is subject to availability and is non-transferrable between passengers.
- The maximum weight permitted for health and safety reasons per checked bag is 32kg.
- 15 SR per kg will be charged if an online / app purchased checked bag is over the permitted maximum kg.
- No refunds are permitted on extra baggage pre-purchased online / on app, except in the following scenarios:
- You do not travel due to a delayed or cancelled train, an overbooked train or if you are refused travel due to a ticket terms and conditions violation which is later overturned.
- Your extra baggage is not transported due to an operational or safety reason.
- Any modifications made to a customer’s booking which includes pre-purchased extra baggage will be carried forward to the new booking. Modification fees will apply in accordance with the ticket type held.
- SAR reserves the right to deny acceptance of the carriage for any extra baggage purchased for safety or operational reasons.
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Mishandled Baggage
If you have lost something on one of our trains or at one of our stations, we will do our best to reunite you with your property.
