Cancellations & Modifications

Refunds And Amendments On Tickets For Travel

If you change your mind or events prevent you from using your ticket for travel with SAR, then you may be entitled to a full or partial refund.

Cancellations & Modifications

Economy & Business Class

Modifications

If you have a Business or Economy Class ticket for travel, and you wish to change it to travel on a different day or at a different time, downgrade your booking class (from Business to Economy) or change your departure or arrival station, you can make amendments online, on our app or at the ticket office at any SAR station with the following charges applied:

Modification Fees

Up to 7 days prior to departure
Free
7 days to 24 hours prior to departure
10% of ticket fee charged
24 hours to 2 hours prior to departure
20% of ticket fee charged
2 hours to 1 hour prior to departure
50% of ticket fee charged
Less than 1 hour prior to departure
No changes permitted (100% of ticket fee charged)

When changes are made to advance tickets (purchased online or on app) at the station, the updated ticket will be sold at the Anytime (highest available) ticket price.

Changes to seat number (within the same class of travel) can be made online, on our app or by calling 920000329 or at the ticket office at any SAR station with no fees applied up until 30 minutes prior to the train departure.

Changes to passenger names* on tickets can be made at the ticket office at any SAR station without fees until 30 minutes before the train departure time.

*All passenger names must be identical to the ID used within the booking process.

Cancellations

If you change your mind and you wish to cancel your Business or Economy Class ticket, you can do so online, on our mobile app, at the ticket office at any SAR station, or by calling 920000329 with the following charges applied:

Cancellation Fees

Up to 7 days prior to departure
10%of ticket fee charged
7 days to 24 hours prior to departure
50%of ticket fee charged
Less than 24 hours to departure
100%of ticket fee charged (No refunds permitted)

Cancellations & Modifications

Private Cabin

Modifications

If you have a Private Cabin booking on one of our SAR North Night Train services, and you wish to change it to travel on a different day you can make an amendment at the ticket office at any SAR station with the following charges applied:

Modification Fees

Up to 7 days prior to departure
Free
7 days to 24 hours prior to departure
10% of cabin fee charged
24 hours to 4 hours prior to departure
20% of cabin fee charged
4 hours to 2 hour prior to departure
50% of cabin fee charged
Less than 2 hour prior to departure
No changes permitted (100% of cabin fee charged)
*Time relates to the train departure from its origin station (Riyadh or Jauf / Qurayyat).

Changes to the travel date for Private Cabins apply to the cabin (up to 4 passengers), and not to individual passengers.

No changes are permitted between travel classes for Private Cabin bookings.

Changes to passenger names* on tickets can be made at the ticket office at any SAR station without fees until 30 minutes before the train departure time.

Changes to bed numbers (within the same cabin), changes to the cabin number, and adding** or removing passengers from the cabin can be made by calling 920000329 or at the ticket office at any SAR station with no fees applied up until 2 hours prior to the train departure from its origin station (Riyadh or Jauf / Qurayyat).

*All passenger names must be identical to the ID used within the booking process.

**Maximum four passengers per Private Cabin inclusive of children and infants.

Cancellations

If you change your mind and you wish to cancel your Private Cabin booking on one of our Night Train services, you can do so at the ticket office at any SAR station or by calling 920000329 with the following charges applied:

Cancellation Fees

Up to 7 days prior to departure
10%of cabin fee charged
7 days to 24 hours prior to departure
50%of cabin fee charged
Less than 24 hours to departure
100%of cabin fee charged (No refunds permitted)

Cancellations to individual passengers within your Private Cabin can be made by calling 920000329 or at the ticket office at any SAR station with no fees applied up until 2 hours prior to the train departure from its origin station (Riyadh or Jauf / Qurayyat).

Cancellations & Modifications

Roundtrip Tickets

If you have a roundtrip ticket and wish to make an amendment or cancellation to one leg of your journey, the modification and cancellation charges will only apply to the leg of your journey that is being modified or cancelled.

If both legs of a roundtrip are modified or cancelled then the modification and cancellation charges will apply to each individual leg of your return ticket.

Cancellations & Modifications

Refund Payment Method

When making a refund we will use the original form of payment you used.

If you used a credit or debit card to buy your ticket, we will ask your card issuer to make the refund. The card issuer will refund you the appropriate amount under the terms of the card agreement. Please note your refund may not show on your card statement immediately, and can take up to 28 days.

Cash transactions will be refunded in cash, however if you paid with cash and your refunded amount included Halalas you will be refunded via bank transfer. If you paid in cash in the station and you cancel your booking online you will also be refunded via bank transfer.

If you paid for your ticket through SADAD or credit or debit card in the station we will refund you via bank transfer.

Please note all refunds paid via bank transfer can take up to 28 days to be processed.