Cancellations & Modifications
Refunds And Amendments On Tickets For Travel
If you change your mind or events prevent you from using your ticket for travel with SAR, then you may be entitled to a full or partial refund depending on the ticket type you have.
Cancellations & Modifications
Economy Class
Modifications
If you have an Economy Class ticket, and you wish to change it to travel on a different day or at a different time, upgrade or downgrade your booking class or ticket type or change your departure or arrival station, you can make amendments online, on our app or at the ticket office at any SAR station with the following charges applied:
| Economy Class | Economy Saver | Economy |
|---|---|---|
| Change booking | 50% charge | 20% charge |
Modifications can be made to tickets up to 1 hour prior to the scheduled departure time.
Changes to seat numbers for Economy ticket holders can be made online, on our app, by calling 800 126 2000 or at the ticket office at any SAR station with no fees applied.
Corrections to passenger names* on tickets can be made at the ticket office at any SAR station without fees until 30 minutes before the train departure time.
*All passenger names must be identical to the ID used within the booking process.
Cancellations
If you have an Economy Class ticket and you wish to cancel it, you can do so online, on our mobile app, at the ticket office at any SAR station or by calling 800 126 2000 with the following charges applied.
| Economy Class | Economy Saver | Economy |
|---|---|---|
| Cancel booking | 75% charge | 40% charge |
| No Show | 100% charge | 50% charge |
Cancellations can be made to tickets up to 24 hours in advance of the schedule departure time.
No show rates will apply to ticket cancellations made less than 24 hours in advance and up to 24 hours after the scheduled departure time.
Cancellations & Modifications
Business Class
Modifications
If you have an Business Class ticket, and you wish to change it to travel on a different day or at a different time, upgrade or downgrade your booking class or ticket type or change your departure or arrival station, you can make amendments online, on our app or at the ticket office at any SAR station with the following charges applied:
| Business Class | Business | Business Premium |
|---|---|---|
| Change booking | 20% charge | Free |
Modifications can be made to tickets up to 1 hour prior to the scheduled departure time.
Changes to seat numbers for Business Class ticket holders can be made online, on our app, by calling 800 126 2000 or at the ticket office at any SAR station with no fees applied.
Corrections to passenger names* on tickets can be made at the ticket office at any SAR station without fees until 30 minutes before the train departure time.
*All passenger names must be identical to the ID used within the booking process.
Cancellations
If you have a Business Class ticket and you wish to cancel it, you can do so online, on our mobile app, at the ticket office at any SAR station or by calling 800 126 2000 with the following charges applied:
| Business Class | Business | Business Premium |
|---|---|---|
| Cancel booking | 40% charge | 15% charge |
| No Show | 50% charge | 30% charge |
Cancellations can be made to tickets up to 24 hours in advance of the schedule departure time.
No show rates will apply to ticket cancellations made less than 24 hours in advance and up to 24 hours after the scheduled departure time.
Cancellations & Modifications
Private Sleeper Cabins
Modifications
If you have a Private Sleeper Cabin ticket, and you wish to change it to travel on a different day, modify your ticket type between Private Cabin and Private Cabin Premium or change your departure or arrival station, you can make amendments online, on our app or at the ticket office at any SAR station with the following charges applied:
| Private Sleeper Cabins | Private Cabin | Private Cabin Premium |
|---|---|---|
| Change booking | 20% charge | Free |
Modifications can be made to tickets up to 1 hour prior to the scheduled departure time.
Changes to the travel date for Private Sleeper Cabins apply to the cabin (up to 4 passengers), and not to individual passengers.
Adding** or removing passengers to/from the cabin for can be made by calling 800 126 2000 or at the ticket office at any SAR station with no fees applied.
Corrections to passenger names* on tickets can be made at the ticket office at any SAR station without fees until 30 minutes before the train departure time.
*All passenger names must be identical to the ID used within the booking process.
**Maximum four passengers per Private Sleeper Cabin inclusive of children and infants.
Cancellations
If you have a Private Sleeper Cabin ticket and you wish to cancel it, you can do so online, on our mobile app, at the ticket office at any SAR station or by calling 800 126 2000 with the following charges applied:
| Private Sleeper Cabins | Private Cabin | Private Cabin Premium |
|---|---|---|
| Cancel booking | 40% charge | 15% charge |
| No Show | 50% charge | 30% charge |
Cancellations can be made to tickets up to 24 hours in advance of the schedule departure time.
No show rates will apply to ticket cancellations made less than 24 hours in advance and up to 24 hours after the scheduled departure time.
Cancellations & Modifications
Roundtrip Tickets
If you have a roundtrip ticket and wish to make an amendment or cancellation to one leg of your journey, the modification and cancellation charges will only apply to the leg of your journey that is being modified or cancelled.
If both legs of a roundtrip are modified or cancelled then the modification and cancellation charges will apply to each individual leg of your return ticket.
Cancellations & Modifications
Refund Payment Method
When making a refund we will use the original form of payment you used.
If you used a credit or debit card to buy your ticket, we will ask your card issuer to make the refund. The card issuer will refund you the appropriate amount under the terms of the card agreement. Please note your refund may not show on your card statement immediately, and can take up to 28 days.
Cash transactions will be refunded in cash, however if you paid with cash and your refunded amount included Halalas you will be refunded via bank transfer. If you paid in cash in the station and you cancel your booking online you will also be refunded via bank transfer.
If you paid for your ticket through credit or debit card in the station we will refund you via bank transfer.
Please note all refunds paid via bank transfer can take up to 28 days to be processed.
Frequently askedquestions