Our promises to you

The SAR Passenger Charter explains our promises to you. It’s what you can expect from us each time you buy a ticket for travel on our trains.

You should always know the level of service that you can expect from us, so we’ve produced a short and easy to understand booklet that outlines our commitments to you.

Amongst other things, our Passenger Charter covers tickets, facilities, services, communication and how we will behave if things go wrong.